Privacy Policy
At Sydler Electronics Pvt. Ltd., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us while using our website.
Information We Collect:
- Name, email address, and contact number
- Billing and shipping address
- Company or business details (where applicable)
- Information submitted through enquiry or contact forms
- Website usage data, including browsing behavior and device information
Usage of Information:
- Processing product enquiries and orders
- Providing customer support and after-sales service
- Improving our products, services, and website experience
- Sending product updates, promotional offers, and important notifications (you may opt out at any time)
- Maintaining dealer and customer relationships
Data Protection:
We implement industry-standard security measures, including SSL encryption and secure data management practices, to protect your personal information from unauthorized access, misuse, or disclosure.
Third-Party Sharing:
Sydler Electronics Pvt. Ltd. does not sell, rent, or trade your personal information. Information may be shared only with trusted logistics partners, payment service providers, authorized dealers, or when required by applicable law.
Your Rights:
You have the right to request access to, update, or delete your personal information by contacting us through our official communication channels.
Terms and Conditions
By accessing or using the Sydler Electronics Pvt. Ltd. website, you agree to the following terms and conditions.
Use of Website:
- You agree to use this website only for lawful purposes.
- You shall not misuse, copy, modify, or distribute any website content without prior written permission.
- All trademarks, logos, product names, images, and content are the property of Sydler Electronics Pvt. Ltd.
Orders:
- Orders will be processed upon confirmation and successful payment (where applicable).
- Product availability is subject to stock.
- Product specifications, designs, and images are provided for reference and may vary slightly from the actual product.
Pricing:
- Prices are subject to change without prior notice.
- Taxes and applicable shipping charges will be added where necessary.
Warranty:
Products are covered under the applicable manufacturer's warranty as specified for each product. Warranty claims are subject to the company's warranty terms and inspection process.
Liability:
Sydler Electronics Pvt. Ltd. shall not be held responsible for delays, damages, or losses arising from third-party logistics providers, payment gateways, natural disasters, government restrictions, or other circumstances beyond our reasonable control.
Cancellation and Refund Policy
Order Cancellation:
- Orders may be cancelled before dispatch by contacting our customer support team.
- Once an order has been dispatched, cancellation requests cannot be accepted.
Refund Policy:
Refunds or replacements will be considered only in the following cases:
- Defective or damaged products received
- Incorrect product delivered
- Manufacturing defects covered under applicable policies
Requests should be made within 3 days of delivery along with photographs or supporting evidence.
Refund Method:
Approved refunds will be processed to the original payment method within 7–10 working days, depending on the payment provider or bank.
Shipping and Delivery Policy
Shipping Time:
- Orders are generally processed and dispatched within 2–3 working days after order confirmation.
- Delivery timelines may vary depending on the destination, typically ranging from 5–10 business days.
Shipping Charges:
Shipping charges, if applicable, will be calculated based on the delivery location, product weight, and order value.
Delivery Partners:
We work with reliable and reputed logistics partners to ensure safe and timely delivery of our products across India.
Delivery Delays:
While we strive to deliver orders on time, delays caused by weather conditions, transportation disruptions, public holidays, strikes, or other unforeseen circumstances are beyond our control. Sydler Electronics Pvt. Ltd. will make every reasonable effort to keep customers informed of any significant delays
